Telephone Techniques & Front Office Superstar

Your reputation begins the moment a patient makes contact with your practice. AdobeStock 114236614

Your administration team must be well trained and feel supported if you want an outstanding experience for every patient; either on the telephone or face to face.

The front desk is the 'heartbeat' of your organisation and productivity. Have everyone well trained and working as your ambassador.

Exude confidence and be rejuvenated with your newfound knowledge on how to manage;

  • Tone - it's not what you say, but how you say it! PLATINUM standard language when answering the telephone
  • Right time, right tone, right words
  • Answering multiple telephone lines professionally
  • Late cancellations and how to keep them in the book
  • Rescheduling and managing the 'repeat offender'
  • Converting the 'shopper'
  • Financial and health fund enquiries
    And much more

We understand that your position on the front desk is anything but easy. You handle telephone calls, late arrivals, cancellations, filling downtime, taking payments, and dealing with demanding patients plus at the same time you deliver 5 star level of service that always exceeds the patient's expectations.

All attendees will enjoy this highly motivating presentation designed to educate and inspire you to return more knowledgeable and ready to perform as a Front Office Superstar

The following points are essential to the successful running of every dental practice:

  • Attitude - The influence it has on your day and business
  • Professional image
  • Teamwork - The essence of success
  • Personality and generation profiles
  • Communication - Service Orientated Language
  • SYSTEMS that drive results

"PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production."

Duncraig, Western Australia

Price:  $480 +GST per person
The 4th enrolment from the same practice is FREE. All enrolments following the 4th will be at half fee. ($240+GST)
Time: All our workshops run from 8.00am - 4pm
Register: To reserve your spots for this workshop please complete our registration form or you can contact us on (08) 6181 3580

Registration includes morning tea, lunch, afternoon tea and a comprehensive workbook.

Approved for 6.5 hours of non-scientific accreditation by the Dental Board of Australia (Certificate will be provided)

2019 Continuing Education Schedule

For more information, please contact us on 08 6181 3580, email This email address is being protected from spambots. You need JavaScript enabled to view it. or click here to download the registration form.

All workshops are approved by the Dental Board of Australia for non-scientific accreditation. Certificates are provided.

Please note: If you are planning to attend an interstate workshop, please contact us prior to booking your flights and accommodation.


We invite ALL Dentists and Specialists who register 2 or more team members to attend FREE. We hope this offer gives all Dentists and Specialists a better understanding of why it is important for you to attend should you want results and a happier and more productive team. This offer applies to the workshops listed below.



Front Office Superstar


Wednesday 18 September 2019


Friday 22 November 2019


Tuesday 3 December 2019


Friday 26 July 2019


Saturday 30 November 2019

TC IT! Treatment Coordinate It


Tuesday 20 August 2019


Tuesday 13 August 2019




Continuing Education


Empowering you and your team

Workshops and Seminars

Bringing back the passion, creativity, professionalism and teamwork that make for a profitable, productive and fun-filled working environment.

Teams are rejuvenated and inspired with the latest in practice management, leadership skills, communication techniques, exceptional patient care and service skills, teamwork and front and back office management.


Treatment Coordinate It! (TC IT!)


In most successful practices, Treatment Coordinators are an integral part of case acceptance. Patients love them!

This 'active participation' workshop will open the potential and show you how to develop this person into the role, growing your practice efficiency and team happiness.  Suitable for anyone who discusses treatment plans with patients.

Kathy Metaxas will educate and motivate you on how to implement this powerful position into your practice.  This involves the job description, required performance guidelines for the position, incomplete treatment systems, scheduling for production, TC templates, communication skills, presentation and the TC's involvement in 'The New Patient Experience' and much more. 


Telephone Techniques and Patient Service Workshop - PLATINUM Standard


Your reputation begins the moment your telephone is answered...

'First impressions are forever impressions!'

PLATINUM Professional Development's most sought after hands-on workshop.

The PLATINUM Standard Telephone Techniques and Patient Service Workshop is one of the most sought after workshops in our series.  Attendees return to the practice inspired, motivated and armed with the practical information required to change the culture of their practice.

You and your team will enjoy this fast moving, hands-on workshop.


  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.


  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.


  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.


  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'


  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away


  • I loved the laid back interactive approach and the chance to network and share ideas.


  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA