The Front Office Module

The Front Office Module

Your reputation begins the moment a patient makes contact with you. Are patients leaving your practice due to their front office experience?

First impressions are lasting. The whole front office team need to be well trained and feel supported if you want an outstanding experience for every patient. 

The front desk is the 'hub' of the practice organisation and many times productivity.

Introduce proven procedures that hold the front office accountable to all patients having a memorable experience that has them 'raving' about you.

Implementation process delivered onsite by an experienced dental consultant / coach.

The Front Office Module consists of:

1. One session onsite per month for four months 
2. Four months of measuring all front office systems implemented
3. Monthly teleconference calls with all front office team members 
4. Unlimited support and email contact

What you will receive - “The Front Office Tool Kit”

Front office dress code

Professional handover checklist

New patient introduction to the practice protocol

Front office advertisements

Job descriptions and responsibility statements

Performance appraisals

Front office dress code

Professional handover checklist

All front office systems

Scripting and verbiage for front office communication

The pending program outline - the dormant 'practice inside your practice'

The hygiene system (recalls)

Front desk daily checklists

The blueprint for scheduling - new patients including urgent care on the day, and high and low productivity

The 'concierge' package for all front office team members

Financial arrangements that make it easy for patients and prevents a cancellation

Benefits of the Front Office Module are:

Giving your team clarity and customised one on one training 

Introducing accountability

Implementing professional image including attitude

Introducing the concierge service for every patient's arrival and exit 

Scheduling for productivity, not filling 'gaps'

Managing cancellations with a more productive outcome

Telephone etiquette that works and makes your practice shine 

Pending program, activate the practice inside your practice

Renew your present recall program

Your front office team wears many hats. It's imperative they know and understand how to manage all tasks efficiently, professionally and with minimal stress.

Together let's unlock your front office teams potential and create superstars!