PLATINUM CD Collection

 

These 3 audio discs are the answer to your in-house training program.

The perfect resource for introducing continuing education to your practice and assisting new team members get started in the right direction.

A complete training package presented by Kathy Metaxas.

Purchase the entire set of 3 audio compact discs as a powerful training tool for your entire practice, or build your library one at a time.

 
 

Telephone Techniques and Patient Service

Teach your practice the PLATINUM Standard!

Tone – it’s not WHAT you say, but HOW you say it!
Difficult patients
Late cancellations and rescheduling
Converting 'shoppers'
Managing new patients – the practice builder

 
   

 
 

Front Office Superstar

Understand how to create a successful dental practice and maintain harmony and low stress in the front office. Become a SUPERSTAR!                       

Attitude – are you a Lemon or a Lemonade
Practice and team presentation          
TLC: create ‘Raving Fans’
Communication: Right Words – Right Time – Right Tone !
   

 
 

TC IT! (Treatment Coordinator It!)

Whether you are introducing a Treatment Coordinator into the practice, up skilling the present TC or manage your own treatment cases, this presentation provides the essentials you need.

Job descriptions           
Performance guidelines
Communication skills              
An exceptional ‘New Patient Experience’

BONUS: When purchasing the 3 set CD collection you will also receive the PLATINUM Standard - Telephone Techniques and Patient Service Manual. A 'must have' resource for all practices!

  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.

    Queensland

  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.

    Queensland

  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.

    Victoria

  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'

    Queensland

  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away

    Adelaide

  • I loved the laid back interactive approach and the chance to network and share ideas.

    Victoria

  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA