Telephone Techniques & Front Office Superstar

Your reputation begins the moment a patient makes contact with your practice. AdobeStock 114236614

Your administration team must be well trained and feel supported if you want an outstanding experience for every patient; either on the telephone or face to face.

The front desk is the 'heartbeat' of your organisation and productivity. Have everyone well trained and working as your ambassador.

Exude confidence and be rejuvenated with your newfound knowledge on how to manage;

  • Tone - it's not what you say, but how you say it! PLATINUM standard language when answering the telephone
  • Right time, right tone, right words
  • Answering multiple telephone lines professionally
  • Late cancellations and how to keep them in the book
  • Rescheduling and managing the 'repeat offender'
  • Converting the 'shopper'
  • Financial and health fund enquiries
    And much more

We understand that your position on the front desk is anything but easy. You handle telephone calls, late arrivals, cancellations, filling downtime, taking payments, and dealing with demanding patients plus at the same time you deliver 5 star level of service that always exceeds the patient's expectations.

All attendees will enjoy this highly motivating presentation designed to educate and inspire you to return more knowledgeable and ready to perform as a Front Office Superstar

The following points are essential to the successful running of every dental practice:

  • Attitude - The influence it has on your day and business
  • Professional image
  • Teamwork - The essence of success
  • Personality and generation profiles
  • Communication - Service Orientated Language
  • SYSTEMS that drive results

"PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production."

Duncraig, Western Australia


Price:  $480 +GST per person

Time: All our workshops run from 8.00am - 4pm

Register: To reserve your spots for this workshop please complete our registration form or you can contact us on (08) 6181 3580

Registration includes morning tea, lunch, afternoon tea and a comprehensive workbook.

Approved for 6.5 hours of non-scientific accreditation by the Dental Board of Australia (Certificate will be provided)

2020 Continuing Education Schedule

For more information, please contact us on (08) 6181 3580, email This email address is being protected from spambots. You need JavaScript enabled to view it. or click here to download the registration form.

All workshops are approved by the Dental Board of Australia for non-scientific accreditation. Certificates are provided.

Please do not pay for your registration fees until you receive your invoice.

Please call PLATINUM Professional Development to confirm the seminar date BEFORE any airline tickets are booked.


$550 plus GST per attendee for the Front Office Superstar and TC IT! Workshops

$99 INC GST per attendee for the Cancel the Cancellation Seminar

Special Offers:

  • 1 Dentist or Specialist per Practice who registers 2 or more team members to attend FREE (this applies to Front Office Superstar & TC IT! Workshops only)
  • A ‘complimentary’ conference call with Kathy Metaxas after the workshop


We hope this offer gives Dentists and Specialists a better understanding of
why it is important for you to attend should you want results and a
happier and more productive team. 


2020 Workshop Schedule

Seminar Date Location
Tuesday 19 May Melbourne CBD
Thursday 11 June Perth CBD
Friday 12 June Perth CBD
Wednesday 1 April Brisbane CBD
Wednesday 18 November Perth CBD
Wednesday 20 May Melbourne CBD
Saturday 23 May Adelaide CBD
Friday 10 July Perth CBD
Wednesday 5 August Brisbane CBD
Wednesday 14 October Gold Coast
Friday 15 May Perth CBD
Tuesday 23 June Adelaide CBD
Wednesday 24 June Melbourne CBD

Cancel the Cancellation

Will return in 2020!

6.00 - 9.00pm     $99 inc GST

Cancel the Cancellation for website



Calling ALL Practitioners!

Fill the books and get the Patients to arrive


Cancellations happen chairside – NOT through a telephone

or by your Front Desk team


Join Kathy Metaxas for an evening seminar designed for Practitioners and Treatment Coordinators ONLY.

Hear the 6 Principles that must be applied chairside by all Practitioners to INCREASE

Case Acceptance and Reduce the Cancellation


Suitable for: Dentists, Specialists, Oral Health Therapists, Hygienists, Dental Therapists
and Treatment Coordinators

 Click here to register This email address is being protected from spambots. You need JavaScript enabled to view it. 

Treatment Coordinate It! (TC IT!)

Kathy in Town   TC IT2

Introduce a Treatment Coordinator

and watch your

Case Acceptance GROW and Appointment Books FILL

This participation type workshop will open up the door to develop the Treatment Coordinator role within your Practice.

It’s amazing what the Patients tell their Treatment Coordinator after seeing their Dentist or Specialist.

Implemented correctly, Case Acceptance can rise to 80+% every time your Patients sit with your Treatment Coordinator.

To achieve a high level of Case Acceptance, ask yourself:

v  Do you allow time in the appointment to get to know your Patient first to build a trusting relationship?

v  How long are your consultation / examination type appointments so the Patients are not feeling rushed and can perceive this as quality time?

v  Do you give your Patients information they can understand including printed Treatment Plans, accompanied by photos?

v  Do you have a separate consultation room that offers comfort and privacy away from a busy front desk?

Your Patients will make the decision to proceed with their Treatment Plan if you can answer YES to these questions. 

In this workshop, Kathy will cover:

v  Getting the YES!

v  The 3 MUST have things every Patient leaves with

v  Role and Responsibilities

v  The TC’s Tool Box

v  Professional Language that does not leave the Patient Confused

v  Communication and Relationship building skills

v  Exceeding a New Patients Experience – instant referrals

v  Scheduling for Production – not gap fillers

v  How to measure your performance – KPI’s

v  The Professional take home package for all Treatment Plans

    v  How to save your Dentist / Specialist time

And much more…

All attendees are invited to bring along a Treatment Plan they would appreciate assistance with.

Come and enjoy this highly motivating presentation delivered by Kathy Metaxas, with
4 decades in the Dental Industry and loving every day of it!


Click here to register This email address is being protected from spambots. You need JavaScript enabled to view it. 

  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.


  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.


  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.


  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'


  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away


  • I loved the laid back interactive approach and the chance to network and share ideas.


  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA