Front Office Superstar

Front Office Superstar  Telephone Techniques


Front Desk Procedures and Systems with Advanced Telephone Techniques

We totally understand that your position on the Front Desk is anything but easy.  Join us and we will show you how to enjoy your day, lower your stress level and fill those books!

First Impressions are FOREVER Impressions.

Your reputation begins the moment a Patient makes contact with your Practice.

The Front Desk is the 'heartbeat' and the team are the ‘ambassadors’ of any Practice.  Unmeasurable business is lost when the Front Desk team are not trained.

Exude confidence and be rejuvenated with this well proven and easy to implement knowledge on how to manage:

  • Being multi-skilled. Wearing many hats at one given time
  • Attitude and the influence it has on the flow of your day
  • Professional Image – feel good when you prepare for your day
  • Speaking the right words, in the right tone, at the right time
  • The essential KPIs for every Front Desk.  Be proud of your daily achievements!
  • Telephone Techniques that builds your Practice and creates referrals
  • Converting all enquiries
  • Managing health fund queries
  • Cancellations and converting the Patient to keep their appointment
  • Repeat offenders with cancellations and FTA
  • 100% today and 100% tomorrow scheduling
  • The 4 step Patient Exit Process
  • The Raving Review Patient Entry
  • The ‘perfect’ follow up system – ‘recalling’ the Patient in a personalised manner and not just computer dependant
  • Complimenting your Social Media

And much more…

All attendees will enjoy this highly motivating presentation delivered by Kathy Metaxas, with 4 decades in the Dental Industry and loving every day of it!

Kathy will inspire you to return more knowledgeable, happier and ready to perform as a Front Office Superstar.

Click here to register This email address is being protected from spambots. You need JavaScript enabled to view it. 

Women Working With Women (From Sabotage to Support)


Once the barriers to progress are addressed, expect harmony that will inevitably lead to a more productive practice.

"Your Attitude Determines your Altitude" - Linda Miles

This program has been perfected for implementation into Australian and New Zealand Dental Practices.  This fascinating full day is presented by Kathy Metaxas.

Kathy has more than 3 decades experience working with female dominated teams in the dental industry.   She will enlighten you on how to best utilise the personalities within your team to maximise the potential of your practice.  Kathy will provide an insight into the dynamics of a healthy, happy, well-balanced team and share with you how to create that same harmony in your own practice.


Your Custom Designed Team Development Day


After consultation with the principal/s, we design a training day specific to your needs. 

PLATINUM Professional Development will schedule a conference call with the principal/s and/or practice manager to discuss in detail your needs, practice weaknesses and areas of concern.



Two Day Team Development Seminar


All good teams need a plan and a coach.  Over the two days with PLATINUM Professional Deveopment we create the coach and design the plan.

These dynamic two days are designed to motivate and unite your team to create and deliver your vision.

TEAMWORK is the most important ingredient for success.  

Without teamwork you feel as if you are on your own.  You suffer high stress levels and there is no fun left in what you do.  Use these two days to regroup, revisit your goals and rediscover each other and the importance of your team.

PLATINUM Professional Development's extensive experience has allowed us to develop this 'Two Day Team Development Seminar' which covers all areas of your Practice and involves all members of your team.


Treatment Coordinate It! (TC IT!)

Kathy in Town   TC IT2

Introduce a Treatment Coordinator

and watch your

Case Acceptance GROW and Appointment Books FILL

This participation type workshop will open up the door to develop the Treatment Coordinator role within your Practice.

It’s amazing what the Patients tell their Treatment Coordinator after seeing their Dentist or Specialist.

Implemented correctly, Case Acceptance can rise to 80+% every time your Patients sit with your Treatment Coordinator.

To achieve a high level of Case Acceptance, ask yourself:

v  Do you allow time in the appointment to get to know your Patient first to build a trusting relationship?

v  How long are your consultation / examination type appointments so the Patients are not feeling rushed and can perceive this as quality time?

v  Do you give your Patients information they can understand including printed Treatment Plans, accompanied by photos?

v  Do you have a separate consultation room that offers comfort and privacy away from a busy front desk?

Your Patients will make the decision to proceed with their Treatment Plan if you can answer YES to these questions. 

In this workshop, Kathy will cover:

v  Getting the YES!

v  The 3 MUST have things every Patient leaves with

v  Role and Responsibilities

v  The TC’s Tool Box

v  Professional Language that does not leave the Patient Confused

v  Communication and Relationship building skills

v  Exceeding a New Patients Experience – instant referrals

v  Scheduling for Production – not gap fillers

v  How to measure your performance – KPI’s

v  The Professional take home package for all Treatment Plans

    v  How to save your Dentist / Specialist time

And much more…

All attendees are invited to bring along a Treatment Plan they would appreciate assistance with.

Come and enjoy this highly motivating presentation delivered by Kathy Metaxas, with
4 decades in the Dental Industry and loving every day of it!


Click here to register This email address is being protected from spambots. You need JavaScript enabled to view it. 

  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.


  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.


  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.


  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'


  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away


  • I loved the laid back interactive approach and the chance to network and share ideas.


  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA