Telephone Techniques and Patient Service Workshop - PLATINUM Standard


Your reputation begins the moment your telephone is answered...

'First impressions are forever impressions!'

PLATINUM Professional Development's most sought after hands-on workshop.

The PLATINUM Standard Telephone Techniques and Patient Service Workshop is one of the most sought after workshops in our series.  Attendees return to the practice inspired, motivated and armed with the practical information required to change the culture of their practice.

You and your team will enjoy this fast moving, hands-on workshop.

Telephones are active in the room and attendees will answer calls.

It's a fun and interactive day which will leave a lasting impression.

Our presenter has spent her career working as a dental professional and will provide attendees with practical advice and answers designed specifically to cover those areas known to create stress in a dental practice.

You will exude confidence and be rejuvenated with your newfound knowledge on how to manage;

  • Tone - It's not what you say, but how you say it!
  • PLATINUM Standard tone and language when answering the telephone - the most important tool in the practice
  • Late cancellations and rescheduling
  • Converting the 'shopper'
  • Screening the 'urgent care' patient - your biggest referral
  • Overload calls
  • Financial enquiries
  • Difficult patients
  • And lots more

You will be motivated and enthused to excel in;

  • Telephone techniques
  • Professional image
  • Patient care and service beyond expectation


Who can attend this workshop?

The entire team including practitioners, will develop together to build the practice image and achieve the practice's common goals to provide 'service beyond expectation'.


What will I take back to the practice?

Each attendee will receive a 'complimentary' comprehensive manual and informative handouts that have been designed specifically for this workshop.  These will provide your practice with the opportunity to have daily references and resources at your fingertips.

Attend our group sessions or have this workshop customised and presented onsite at your practice.


  • If you desire an impetus for change, consult the exuberant Kathy Metaxas.  Our practice reaped the benefits of PLATINUM's program in a short period of time.  We have been encouraged in our underlying philosophies of quality patient care and have expanded our practice horizons, as well as our team

    Midland Dental Care - Western Australia

  • PLATINUM is the best thing that has happened to our practice.


  • PLATINUM turned our energy and enthusiasm into a professional and polished team. The high level of professionalism and many different systems that have been introduced have streamlined our workload and increased our production

    Duncraig Dental Care - Western Australia

  • Kathy presents with an enthusiasm that is contagious and inspires you with the practical guidance to improve customer service in the practice.


  • Kathy, I was so impressed with this whole two days.  I wish there was more.  I got so much from it and am so eager to implement so much.


  • I particularly enjoyed role play scenarios!  They can be intimidating but are absolutely the best way to learn.

    New South Wales

  • Fantastic course for all team members

    Western Australia

  • I am so excited and can't wait to get to work on Monday and 'get started'


  • The workshop was paced well.  Thank you Kathy and Team.  It was absolutely beneficial to me

    Dentist, Western Australia

  • Packed with 'gems' presented by Kathy with enthusiasm and tips we can take back to implement straight away


  • I loved the laid back interactive approach and the chance to network and share ideas.


  • Today I became a TC, tomorrow I will get the YES.

    J Crawford - Western Australia

  • Great opportunity to learn how to better our Practice.

    Dr R, South Australia

  • The front desk team that attended had a wonderful time and came home with a few gems too! Looking forward to my debrief from my front office team so we can implement or incorporate these new pearls.

    Donna, WA